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Everything clients and investors need to understand about account opening, PSX trading, CDC and NCCPL, T+1 settlement, payments, compliance, taxation, risk management, complaints, cybersecurity and Javed Iqbal Securities procedures.
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About Javed Iqbal Securities (Pvt) Ltd.
01What is Javed Iqbal Securities (Pvt) Ltd.?+
Javed Iqbal Securities (Pvt) Ltd. is a securities brokerage firm operating in Pakistan's capital market and providing brokerage-related services to investors for transactions conducted through the Pakistan Stock Exchange Limited (PSX), subject to applicable laws, regulations and regulatory approvals.
02What does a stock broker do?+
A stock broker acts as an intermediary between an investor and the stock exchange. The broker receives or facilitates client orders, executes eligible transactions through the PSX trading system, maintains client records, facilitates clearing and settlement and provides related brokerage services.
03What is a TREC Holder?+
TREC means Trading Rights Entitlement Certificate. A TREC holder is an entity entitled, subject to applicable licensing and regulatory requirements, to access the trading facilities of PSX.
04Does opening an account guarantee investment profits?+
No. Investments in securities involve market risk. Neither Javed Iqbal Securities (Pvt) Ltd. nor the stock exchange can guarantee a profit, fixed return, protection from market losses or future performance of a security.
05Does the company control market prices?+
No. Market prices are determined by supply and demand through the trading mechanism of the stock exchange, subject to applicable market rules and controls.
06Can the company guarantee that a particular share will rise?+
No. Any analysis, research or market commentary should not be interpreted as a guaranteed outcome.
JISPL Website & Corporate Information
01What information is available in JISPL’s About Us section?+
The About Us area covers Vision & Mission, licence details, management and team information, head-office details, auditors and legal advisers, contact information, policies, technology systems, management profile, FAQ and banking/settlement guidance.
02Where can I verify JISPL’s PSX and SECP status?+
Use JISPL’s License Details section and independently verify current status through official PSX and SECP sources.
03Where can I read JISPL’s Vision and Mission?+
The Vision & Mission section explains the firm’s strategic focus on market access, investor education, technology, transparency and client service.
04Where can I see the management profile and team?+
The About Us area contains the Management Profile and Meet Our Team sections, including senior leadership and operational roles.
05Where can I find JISPL’s registered office and contact information?+
The Head Office and Contact Information sections provide registered-office and client-support contact details.
06Where can I see JISPL’s auditors and legal advisers?+
The Auditors & Legal Advisors subsection within About Us provides this corporate-governance information.
07What is the Management Rating section?+
It is a company-profile section describing JISPL’s stated management strengths, experience, technology focus and operating model; it is not an independent external rating unless an external rating agency is specifically identified.
08Where can I find JISPL banking guidance?+
The List of Banks / banking guidance area explains that client funds should move only through verified banking channels and official settlement-bank instructions should be confirmed before sending money.
JISPL Services, Products & Client Functions
01What brokerage services does JISPL provide?+
The website presents JISPL as a PSX securities broker providing market access, trade execution, client servicing, research and investor-support functions subject to applicable regulation.
02Does JISPL provide portfolio management support?+
The website describes portfolio-related support. Any discretionary or managed-portfolio activity must remain within services lawfully permitted to the company, and no return is guaranteed.
03Does JISPL provide financial planning?+
Financial-planning support can help investors connect investment choices with objectives, time horizon, liquidity needs and risk tolerance.
04What is JISPL Equity Research?+
Equity research evaluates listed companies using financial statements, earnings, valuation, industry conditions, disclosures and market factors.
05What is JISPL macroeconomic analysis?+
Macroeconomic analysis considers inflation, interest rates, exchange rates, fiscal conditions, commodities and growth and their possible impact on sectors and listed companies.
06Does JISPL provide technical analysis?+
The website includes technical-analysis and trading-strategy functionality. Indicators are probabilistic tools and do not guarantee outcomes.
07What are JISPL Trading Signals?+
Trading Signals are analytical alerts or indicators intended to help users interpret market conditions, not guaranteed instructions.
08What is JISPL Investment Advisory?+
The website includes investment-advisory functionality intended to support investor decision-making within applicable regulatory permissions.
09What are JISPL Stock Research reports?+
Stock Research organizes company, sector, valuation, risk and market information to support informed decision-making.
10What is the Trading Strategy section?+
The Trading Strategy area presents market approaches, entry/exit considerations and risk controls. Strategies can fail and require proper risk management.
11What reports are available on the JISPL website?+
The website includes reports and market-intelligence resources. Users should check each report’s date, data source and methodology.
12What support is available for dividends and corporate actions?+
JISPL assists clients with information and processing related to dividends, bonus issues, rights, splits and other corporate actions within the brokerage/depository framework.
13Does JISPL provide tax reporting support?+
JISPL may provide brokerage records, transaction information and tax-related reports available through the brokerage/NCCPL framework; this is not personalized tax advice.
14What does Customer Support handle?+
Customer Support can assist with account queries, online-access issues, statements, deposits and withdrawals, trade confirmations, corporate actions, account-opening status and complaint routing.
JISPL Digital Trading, Technology & Tools
01What is the JISPL Digital Account function?+
The Digital Account function supports account opening and onboarding; trading access is activated only after required KYC, verification and regulatory requirements are completed.
02What is KITS?+
KITS is the Karachi Internet Trading System interface used for online trading access by clients of participating brokers; JISPL identifies KITS as part of its online-trading infrastructure.
03Where can I learn how to use KITS?+
Use JISPL KITS guidance/manual together with current platform instructions before placing live orders. Never share credentials, passwords or OTPs.
04What is A.L.I.N.A.?+
A.L.I.N.A. is JISPL’s Advanced Leverage & Investment Network Analyst layer for market intelligence, analytics and client guidance. It must separate verified facts from analysis and cannot guarantee returns.
05Can A.L.I.N.A. replace my trading authorization?+
No. A general AI/chat interface is not an authorized order channel unless JISPL specifically implements secure authenticated regulatory-compliant order transmission.
06What does the Technology & IT section explain?+
It describes JISPL’s trading platform and technology architecture, including KITS and A.L.I.N.A.-related functionality.
Beginner Investor — Start Here
01I am completely new to the stock market. Where should I start?+
Start by understanding your financial goals, time horizon, emergency-fund needs and risk tolerance. Learn how shares, brokers, PSX, CDC and NCCPL work before placing a trade. Open an account only with a duly licensed securities broker, read the account-opening documents, understand charges, fund the account through approved banking channels and begin with amounts you can afford to expose to market risk.
02What is the difference between saving and investing?+
Saving generally prioritizes capital preservation and short-term accessibility, while investing accepts varying levels of risk in pursuit of income or capital growth over time. Money needed for immediate expenses or emergencies should normally not be exposed to unnecessary market volatility.
03What is the difference between investing and trading?+
Investing usually focuses on longer-term ownership based on business quality, valuation, income and growth prospects. Trading generally focuses on shorter-term price movements, liquidity, timing and risk controls. Both involve risk, but the decision process and holding period can differ materially.
04How much money should a beginner invest?+
There is no universal amount. A beginner should first protect essential living expenses and emergency savings, then invest only money that can remain exposed to market fluctuations. Position size should reflect personal financial capacity rather than tips, excitement or leverage.
05Should I invest all my money in one company?+
Concentrating all capital in one company exposes the investor to significant company-specific risk. Diversification across appropriate securities, sectors or asset classes can reduce concentration risk, although it cannot eliminate market risk.
06What should I learn before buying my first share?+
Understand the company’s business, sector, earnings, debt, dividends, valuation, liquidity, major risks and recent disclosures. Also understand the order type you intend to use, your maximum acceptable loss, expected holding period and the total transaction costs.
07What is a realistic expectation from stock-market investing?+
Returns are uncertain and vary across periods. Investors should not expect guaranteed monthly profit, fixed daily income or risk-free capital appreciation. A sound process focuses on long-term financial objectives, diversification, discipline and risk management.
08What does it mean to own a share?+
A share represents an ownership interest in a company. Shareholders may benefit from increases in the market value of the share and, where declared, dividends or other corporate actions. They are also exposed to business and market losses.
09How do I know whether I am an investor or a speculator?+
An investor generally makes decisions using defined objectives, analysis, valuation and a planned holding period. Speculation places greater reliance on expected price movement and usually carries higher timing and behavioral risk. The distinction depends more on decision process than on the name of the security.
10What is the simplest beginner checklist before placing a trade?+
Know what you are buying, why you are buying it, the price you are willing to pay, your intended holding period, the amount you can afford to risk, the exit conditions, applicable costs and whether the investment fits your broader portfolio.
5 Core Pillars of Pakistan's Stock Market
01What are the five core institutions a beginner should understand in Pakistan's stock market?+
A useful learning framework is: SECP as the regulator, PSX as the exchange/marketplace, CDC as the electronic depository, NCCPL as the clearing and settlement institution, and EClear Services Limited as an SECP-licensed Professional Clearing Member that can provide outsourced clearing, settlement and custodial services to eligible trading members.
02How do these five institutions fit together in one simple example?+
You place an order through your licensed securities broker. The order reaches the PSX trading environment. Once a trade occurs, clearing and settlement obligations are processed through NCCPL's infrastructure. Securities are held and moved through CDC's depository system. Where a broker uses EClear as its Professional Clearing Member, EClear performs the outsourced clearing, settlement and custodial functions assigned to it. SECP sits above the regulated framework as the statutory regulator.
03Is my broker one of the five institutions?+
Your securities broker is the client-facing intermediary through which you open an account, place orders and receive brokerage services. The five-pillar framework explains key regulatory and market-infrastructure institutions surrounding that brokerage relationship.
04Does every broker use EClear?+
No. EClear is a Professional Clearing Member that enables eligible trading members to outsource clearing, settlement and custodial services. Its involvement depends on the broker's clearing model and regulatory arrangements.
05Who regulates the securities broker?+
Securities brokerage is a regulated activity under Pakistan's securities framework. Securities brokers serving the public require licensing by the Securities and Exchange Commission of Pakistan (SECP), subject to the applicable laws and regulations.
06Who operates the marketplace where the trade is matched?+
Pakistan Stock Exchange Limited (PSX) operates the securities exchange and trading environment through which eligible buy and sell orders are matched.
07Where are my electronic securities recorded?+
Eligible securities are held and transferred within the Central Depository System operated by CDC, through the relevant account structure such as a Sub-Account or Investor Account.
08Who calculates settlement obligations after trading?+
NCCPL operates the National Clearing and Settlement System (NCSS) and performs clearing and settlement functions for applicable PSX market segments.
09What role can EClear play after a trade?+
Where appointed under the applicable framework, EClear can provide outsourced clearing, settlement and custodial services for a trading member as a Professional Clearing Member.
10Why should a beginner understand these institutions?+
Knowing which institution performs which function helps an investor verify communications, understand statements and alerts, recognize where securities and settlement records originate, and direct complaints or questions to the correct party.
11Are PSX, CDC, NCCPL and EClear the same company?+
No. They are distinct institutions with different regulatory and operational roles in Pakistan's capital-market ecosystem.
12Does SECP execute trades or hold investor shares?+
No. SECP is the statutory regulator. It does not act as the investor's broker, execute ordinary client trades or operate the CDC securities account.
SECP — The Regulator
01What is SECP?+
The Securities and Exchange Commission of Pakistan (SECP) is Pakistan's statutory regulator for the corporate sector and capital markets, including the licensing and regulatory oversight of securities brokers under the applicable legal framework.
02Why is SECP called the regulator?+
SECP administers and enforces the applicable securities and corporate regulatory framework, issues regulations and requirements within its mandate, licenses regulated activities and takes supervisory or enforcement action where appropriate.
03Does a securities broker need an SECP licence?+
Yes. Securities brokerage for the public is a regulated securities activity, and securities brokers are required to be licensed by SECP under the applicable securities-broker licensing framework.
04Is a PSX TREC enough by itself to offer brokerage services to the public?+
A TREC provides trading-right entitlement at PSX, but a TREC holder intending to act as a securities broker must also meet the applicable SECP licensing requirements.
05Does SECP set every price in the stock market?+
No. Market prices are formed through trading activity and supply and demand, subject to the exchange's market rules and regulatory controls. SECP regulates the market framework rather than setting ordinary share prices.
06Can an investor complain to SECP?+
SECP provides investor-complaint channels within its regulatory mandate. Depending on the matter, investors may first be required or expected to seek redress from the relevant company, broker, exchange or other regulated institution before escalation.
07Does SECP guarantee an investor against market losses?+
No. Regulation and investor-protection measures do not eliminate investment risk or guarantee profits.
08How should I verify whether a broker is properly regulated?+
Use current official SECP and PSX information and verify the broker's legal name, licensing status and TREC details rather than relying only on advertisements, social-media pages or informal claims.
PSX — The Marketplace & Trading Systems
01What is Pakistan Stock Exchange (PSX)?+
Pakistan Stock Exchange Limited is Pakistan's securities exchange and provides the organized marketplace and trading infrastructure through which eligible listed securities and exchange products are traded.
02Why is PSX called the marketplace?+
It is the venue where buy and sell orders submitted through eligible market participants interact under exchange rules and trading-system controls.
03What is NTS at PSX?+
NTS refers to the New Trading & Surveillance System. PSX states that the system was successfully implemented in 2023, replacing the older Karachi Automated Trading System (KATS) technology.
04Is KATS still the current main PSX trading system?+
KATS is the legacy Karachi Automated Trading System. PSX states that it was replaced by the New Trading & Surveillance System (NTS) in 2023. Historical documents may still contain KATS references.
05What are JTT, KiTS and NTT?+
PSX currently lists JTT (Jade Trading Terminal), KiTS (Karachi Internet Trading System) and NTT (New Trading Terminal) among its trading-access services. JTT and NTT facilitate broker-side trading access, while KiTS provides internet-trading access for investors of participating brokers.
06Is KiTS the same thing as the exchange's core NTS engine?+
No. KiTS is an internet-trading access platform for investors of participating brokers, while NTS refers to the exchange's New Trading & Surveillance System infrastructure.
07Does PSX hold my shares?+
The exchange operates the trading marketplace. Electronic securities custody and depository functions are associated with CDC's depository infrastructure.
08Does PSX itself calculate my final cash and securities settlement?+
Clearing and settlement for applicable market segments is performed through NCCPL's National Clearing and Settlement System, working with the exchange and depository infrastructure.
09What is a PSX-listed company?+
A listed company has securities admitted to trading on PSX and is subject to applicable listing, disclosure and continuing-obligation requirements.
10What does PSX do for investor protection?+
PSX performs frontline regulatory and market-supervision functions within its mandate, operates investor-complaint and arbitration mechanisms, sets and enforces exchange requirements and provides investor-education resources.
11Can PSX suspend trading in a security?+
Yes. PSX may impose suspensions, halts or other market controls in accordance with its rules and applicable regulatory requirements.
12Where should investors obtain official PSX announcements?+
Investors should use official PSX channels and issuer disclosures rather than relying on forwarded screenshots, informal groups or unverified social-media posts.
CDC — The Electronic Depository / “Vault”
01What is CDC?+
Central Depository Company of Pakistan Limited operates Pakistan's electronic securities depository infrastructure.
02What is a CDC Sub-Account?+
A CDC Sub-Account is maintained within the depository framework through a participant and is used for holding eligible securities belonging to the client.
03Why are my shares held electronically?+
Pakistan's depository system allows securities to be held and transferred electronically rather than through physical share certificates for securities admitted into CDS.
04What is a CDC Investor Account?+
A CDC Investor Account is maintained directly under CDC's investor-account framework and provides investors with an additional custody arrangement for eligible securities.
05What is the difference between a CDC Sub-Account and Investor Account?+
A Sub-Account operates through a CDC participant, while an Investor Account is maintained under CDC's investor-account arrangement. Investors should review the respective features before deciding which arrangement meets their needs.
06Can I transfer shares to another broker?+
Eligible securities may be transferred in accordance with CDC, NCCPL and broker procedures after completion of required instructions, documentation and verification.
07Can shares be transferred to another person's account?+
Transfers are subject to applicable CDC, NCCPL, tax, regulatory and beneficial-ownership requirements and may require supporting documentation.
08How can I verify my securities balance?+
Clients should review brokerage statements and available CDC account or sub-account statements and alerts, as applicable.
09What should I do if my CDC balance does not match my records?+
Notify Javed Iqbal Securities (Pvt) Ltd. immediately and provide the relevant statement, transaction details and supporting records for investigation.
10Why is CDC often described as the market's “vault”?+
For beginner understanding, CDC can be thought of as the electronic depository or “vault” of Pakistan’s capital market. It operates the Central Depository System (CDS), through which eligible securities are held and transferred electronically instead of relying on physical share certificates.
11Does CDC itself buy or sell shares for investors?+
No. CDC is not a stock broker and does not execute investment decisions for clients. Its core role is depository and custody infrastructure for eligible securities.
12What is dematerialization of shares?+
Dematerialization is the conversion of eligible physical securities into electronic book-entry form in the Central Depository System, subject to the issuer, CDC and applicable procedures.
13What is rematerialization?+
Rematerialization is the reverse process in which eligible electronic securities are converted back into physical form where permitted under the applicable framework.
14Does CDC know which securities belong to me?+
Securities are recorded within the CDS through the relevant account structure, such as a CDC Sub-Account or Investor Account. Investors should keep their account information current and regularly review CDC alerts and statements where available.
15Can CDC move my shares without an authorized instruction?+
Securities movements are governed by the applicable CDS account structure, authorized instructions, settlement processes and CDC regulations. Investors should immediately investigate any movement they do not recognize.
NCCPL — Clearing, Settlement & UIN / “Accountant”
01What is a UIN?+
UIN stands for Unique Identification Number. NCCPL uses the UIN framework to create a traceable link between an investor and the investor's capital-market transactions.
02Why is the UIN important?+
It helps identify transactions belonging to a particular investor and supports client-level trade, settlement and regulatory controls.
03Can an order be executed without the correct UIN/client-code linkage?+
Orders are subject to PSX/NCCPL validation requirements. Client identification and UIN information must comply with the applicable trading-system requirements.
04What is NCCPL?+
National Clearing Company of Pakistan Limited provides clearing, settlement and other capital-market infrastructure services, including UIN and centralized KYC-related functions.
05What is NCSS?+
NCSS means National Clearing and Settlement System, operated by NCCPL for clearing and settlement of eligible capital-market transactions.
06What is NCCPL UIS?+
UIS means UIN Information System. It allows registered investors to view information linked to their UIN, including trading, settlement and CGT-related information made available through the system.
07Why should I use UIS?+
UIS gives investors an additional independent mechanism for monitoring activities associated with their UIN.
08Can I see accounts opened against my UIN?+
NCCPL's UIS includes functionality enabling investors to review trading accounts/client codes registered against their UIN.
09Can I initiate a client-code or UIN closure through UIS?+
NCCPL provides relevant closure-request functionality through UIS, subject to applicable procedures.
10Why is NCCPL often described as the market's “accountant” or clearing house?+
For beginner understanding, NCCPL acts as the centralized clearing and settlement institution. It determines settlement obligations arising from eligible trades and operates the National Clearing and Settlement System (NCSS), including multilateral netting and delivery-versus-payment processes.
11Does NCCPL hold my shares like CDC?+
Its principal role is different. CDC provides depository infrastructure for securities custody, while NCCPL operates clearing and settlement infrastructure and related services such as UIN, UIS and specified capital-gains-tax processing.
12What is Delivery versus Payment (DvP)?+
DvP is a settlement principle under which securities delivery and the corresponding payment are linked so that settlement is completed against fulfillment of the required obligations.
13What does multilateral netting mean in simple words?+
Instead of settling every eligible buy and sell separately, NCSS can calculate net obligations in accordance with its rules, reducing the number and value of movements required for settlement.
14How do PSX, NCCPL and CDC work together after I trade?+
The trade originates through the PSX trading environment. Trade information is transmitted into the clearing and settlement infrastructure, NCCPL calculates and manages applicable settlement obligations through NCSS, and securities movements are effected through the CDC depository infrastructure according to the settlement process.
15Is NCCPL responsible for my broker's investment advice?+
No. NCCPL is market infrastructure. Investment advice, client dealing and execution responsibilities sit with the broker and other regulated persons as applicable.
EClear — Professional Clearing Member
01What is EClear Services Limited?+
EClear Services Limited is an SECP-licensed Professional Clearing Member (PCM). It enables eligible trading members of the stock exchange to outsource clearing, settlement and custodial services under the applicable regulatory framework.
02Why can EClear be described as a settlement and risk-support institution?+
For beginner understanding, EClear sits between trading activity and post-trade obligations for brokers that use its PCM services. By professionally handling outsourced clearing, settlement and custody responsibilities, it supports disciplined post-trade processing and risk controls. Its formal regulatory description is Professional Clearing Member.
03Is EClear a stock exchange?+
No. PSX is the exchange/marketplace. EClear is a Professional Clearing Member providing post-trade clearing, settlement and custodial services to eligible trading members.
04Is EClear the same as NCCPL?+
No. NCCPL operates the centralized market clearing and settlement infrastructure, including NCSS. EClear is a licensed Professional Clearing Member that can act for trading members within that infrastructure and related custody arrangements.
05Is EClear the same as CDC?+
No. CDC operates the Central Depository System. EClear may provide custodial services to clients of trading members under the PCM framework, using the applicable market infrastructure.
06Why would a securities broker use a Professional Clearing Member?+
A trading member may use a PCM to outsource specialized post-trade functions such as clearing, settlement and custody, allowing the trading member to focus on trading and client-facing brokerage functions while meeting the applicable regulatory model.
07Does every PSX investor automatically become an EClear client?+
No. EClear becomes relevant where the investor's trading member operates under a PCM arrangement involving EClear and the required account and regulatory processes have been completed.
08If my broker uses EClear, who executes my trade?+
The trading member or broker remains responsible for the brokerage and trading relationship, while EClear performs the outsourced post-trade functions assigned under the applicable PCM arrangement.
09Can EClear hold client securities under its custodial role?+
EClear's licensed PCM model includes custodial services for eligible arrangements. The precise account structure, control framework and client documentation depend on the applicable regulatory and operational setup.
10Who regulates EClear?+
EClear states that it is licensed by the Securities and Exchange Commission of Pakistan to act as a Professional Clearing Member under the Professional Clearing Members regulatory framework.
11What should a client check if their account is migrated to or serviced through EClear?+
Review the broker's official communication, updated participant or custody details, client-account information, settlement instructions, statements and any revised operational procedures. Verify all changes through official channels before transferring funds or securities.
12Does using EClear eliminate investment or settlement risk?+
No. Professional clearing arrangements can strengthen post-trade controls, but they cannot remove market risk, client obligations, operational risk or all forms of settlement risk.
How the Stock Market Works
01How does a stock exchange work?+
A stock exchange provides an organized marketplace where eligible securities are bought and sold through licensed intermediaries. Orders are matched according to the exchange’s trading rules, while clearing, settlement and custody functions are supported by institutions such as NCCPL and CDC.
02What is the order book?+
The order book is the electronic list of current buy and sell orders for a security at different prices and quantities. It helps investors see available demand and supply but does not guarantee that displayed orders will remain available.
03What is bid-ask spread?+
The bid is the highest displayed price buyers are currently willing to pay, while the ask or offer is the lowest displayed price sellers are currently willing to accept. The difference between the two is called the bid-ask spread.
04Why can the execution price be different from the last traded price?+
The last traded price only records the most recent completed transaction. Available orders may have changed since then, and a marketable order can execute at the best currently available price or multiple prices depending on liquidity and quantity.
05What is free float?+
Free float generally refers to shares considered readily available for trading by public investors, excluding certain strategic or locked-in holdings under the applicable methodology. Free float can affect liquidity and index weight.
06What is volatility?+
Volatility describes the degree and speed of price movement. Higher volatility means prices can move more sharply in either direction, increasing both opportunity and risk.
07What is liquidity?+
Liquidity describes how easily a security can be bought or sold at or near prevailing market prices. Thinly traded securities can have wider spreads and greater price impact when orders are placed.
08What is a price limit or circuit-breaker mechanism?+
PSX applies market controls and price-movement parameters under its rules. These controls are designed to manage disorderly volatility, but they do not prevent losses and they may affect the ability to immediately enter or exit a position.
09What is an upper lock or lower lock?+
Investors commonly use these expressions for a security trading at or near its permitted upper or lower price boundary for the session. Actual exchange terminology and applicable limits should always be checked against current PSX rules.
10What happens when there are buyers but no sellers?+
A buy order may remain unexecuted until a matching seller appears at an acceptable price. High demand alone does not guarantee execution.
11What happens when there are sellers but no buyers?+
A sell order may remain unexecuted until matching demand appears. This is why liquidity risk matters, particularly in less actively traded securities.
12What is market depth?+
Market depth shows quantities available at different bid and offer levels. It can help investors assess visible liquidity, but orders may be changed or cancelled and therefore market depth should not be treated as a guarantee.
13What is price discovery?+
Price discovery is the process through which buyers and sellers interact in the market and establish transaction prices based on available information, expectations, liquidity and supply and demand.
14Why can prices move sharply after company announcements?+
New information can change investors’ expectations regarding earnings, cash flows, dividends, risk or valuation. The market can therefore reprice a security quickly after material disclosures.
PSX Market Basics
01What is a listed company?+
A listed company has securities admitted to trading on PSX subject to applicable listing requirements.
02What is a ticker symbol?+
A ticker is the abbreviated market symbol used to identify a listed security.
03What is market capitalization?+
Market capitalization is broadly the market value of a company's outstanding listed shares, calculated using the relevant share price and number of shares.
04What is an index?+
A stock-market index measures the performance of a defined group of securities according to a particular methodology.
05What is the KSE-100 Index?+
The KSE-100 is one of PSX's principal market indices and measures a specified basket of listed companies according to its methodology.
06What is bid price?+
The bid is the price at which market participants are offering to buy.
07What is ask/offer price?+
The ask or offer is the price at which market participants are offering to sell.
08What is volume?+
Trading volume represents the quantity of securities traded during a specified period.
09What is market liquidity?+
Liquidity refers to the ability to buy or sell an asset without causing a disproportionately large price movement.
10Why do stock prices move?+
Prices can respond to earnings, company announcements, economic conditions, interest rates, political or geopolitical events, investor expectations, liquidity, sector developments, institutional flows and supply and demand.
Investor Glossary & Common Market Terms
01What does PSX stand for?+
Pakistan Stock Exchange Limited.
02What does SECP stand for?+
Securities and Exchange Commission of Pakistan.
03What does NCCPL stand for?+
National Clearing Company of Pakistan Limited.
04What does CDC stand for?+
Central Depository Company of Pakistan Limited.
05What does UIN stand for?+
Unique Identification Number.
06What does KYC stand for?+
Know Your Customer.
07What does CDD stand for?+
Customer Due Diligence.
08What does AML/CFT mean?+
Anti-Money Laundering and Countering Financing of Terrorism.
09What does IBTS mean?+
Internet-Based Trading System.
10What does TREC mean?+
Trading Rights Entitlement Certificate.
11What does CGT mean?+
Capital Gains Tax.
12What does EPS mean?+
Earnings Per Share.
13What does P/E mean?+
Price-to-Earnings ratio.
14What does NAV mean?+
Net Asset Value.
15What does ETF mean?+
Exchange Traded Fund.
16What does REIT mean?+
Real Estate Investment Trust.
17What does IPO mean?+
Initial Public Offering.
18What does AGM mean?+
Annual General Meeting.
19What does EGM mean?+
Extraordinary General Meeting.
20What does RDA mean?+
Roshan Digital Account.
21What does REI mean?+
Roshan Equity Investment.
22What does CCPF mean?+
Centralized Customers Protection Compensation Fund.
23What does PEP mean in compliance?+
Politically Exposed Person, as defined under the applicable AML/CFT framework.
24What does CDS mean?+
Central Depository System.
25What does NCSS mean?+
National Clearing and Settlement System.
26What does 'bull market' mean?+
A commonly used term for a market or security experiencing a sustained period of generally rising prices or positive sentiment.
27What does 'bear market' mean?+
A commonly used term for a market or security experiencing a sustained period of generally falling prices or negative sentiment.
28What does 'blue-chip company' mean?+
A general market term for a relatively established company with a significant operating history, scale or market standing. It is not a guarantee of safety or future performance.
29What does 'market cap' mean?+
Market capitalization broadly means the market value of a company’s outstanding shares based on market price and shares outstanding.
30What does 'portfolio' mean?+
The collection of investments owned by an investor.
31What is a bull market?+
A bull market is a period in which prices across a market or major segment generally trend upward and investor sentiment is relatively positive. It does not mean every security rises.
32What is a bear market?+
A bear market is a period in which prices across a market or major segment generally trend downward and investor sentiment is relatively weak. Individual securities can still rise during a bear market.
33What is a rally?+
A rally is a noticeable rise in market or security prices over a period. A rally can occur within a longer-term bull or bear market.
34What is a correction?+
A correction is a meaningful decline from a recent market or security high. The term is descriptive rather than a guarantee that prices will recover.
35What is a crash?+
A market crash is a sharp and unusually rapid decline in market prices, often accompanied by high volatility, heavy selling and stressed liquidity.
36What is an index?+
An index is a rules-based measure that tracks the performance of a selected group of securities. Examples on PSX include the KSE-100 and other market or sector indices.
37What is the KSE-100 Index?+
The KSE-100 Index is one of the principal benchmark indices of Pakistan Stock Exchange and tracks selected listed companies according to the applicable PSX methodology.
38What is market capitalization?+
Market capitalization is the market value of a company's outstanding shares, broadly calculated as share price multiplied by the number of shares outstanding.
39What is a large-cap, mid-cap or small-cap company?+
These are broad descriptions based on market capitalization. Exact cutoffs vary by market and methodology, so the terms should be treated as relative rather than fixed legal categories.
40What is free float?+
Free float generally means shares considered available for trading by public investors after excluding certain strategic, locked-in or controlling holdings under the applicable methodology.
41What is turnover?+
Turnover generally refers to the value or volume of securities traded during a specified period.
42What is volume?+
Volume is the number of shares or units traded during a specified period.
43What is value traded?+
Value traded is the total monetary value of transactions executed during a specified period.
44What is liquidity?+
Liquidity describes how easily a security can be bought or sold without causing a large change in its market price.
45What is volatility?+
Volatility measures how widely and quickly prices move. Higher volatility usually means greater short-term uncertainty and risk.
46What is momentum?+
Momentum refers to the tendency of a security or market to continue moving in the same direction for a period. It is a market behavior concept, not a guarantee of future movement.
47What is trend?+
A trend is the general direction of price movement over time, commonly described as upward, downward or sideways.
48What is support?+
Support is a technical-analysis term for a price area where buying interest has historically appeared strongly enough to slow or reverse a decline. It is not guaranteed to hold.
49What is resistance?+
Resistance is a technical-analysis term for a price area where selling pressure has historically appeared strongly enough to slow or reverse a rise. It is not guaranteed to hold.
50What is breakout?+
A breakout occurs when price moves beyond a recognized support, resistance, range or chart level. Traders often look for volume or follow-through as confirmation.
51What is breakdown?+
A breakdown occurs when price moves below a recognized support or trading range. It can signal weakness but may also fail and reverse.
52What is consolidation?+
Consolidation is a period when price trades within a relatively narrow range after a previous move, often reflecting temporary balance between buyers and sellers.
53What is sideways market?+
A sideways market is one where prices move within a relatively stable range without a clear sustained upward or downward trend.
54What is a gap?+
A price gap occurs when a security opens or trades at a level noticeably above or below the prior trading range, leaving little or no trading activity between those levels.
55What is bid price?+
The bid is the highest current price displayed by buyers willing to purchase a security.
56What is ask or offer price?+
The ask or offer is the lowest current price displayed by sellers willing to sell a security.
57What is bid-ask spread?+
The bid-ask spread is the difference between the best displayed buying price and the best displayed selling price.
58What is market depth?+
Market depth shows available buy and sell orders at different price levels. It helps indicate visible liquidity but displayed orders can be changed or cancelled.
59What is an order book?+
An order book is the electronic list of buy and sell orders for a security, normally arranged by price and order priority.
60What is a market order?+
A market order seeks execution against available prices. Depending on market rules and liquidity, the actual execution price can differ from the last traded price.
61What is a limit order?+
A limit order specifies the highest price a buyer is willing to pay or the lowest price a seller is willing to accept.
62What is a stop-loss?+
A stop-loss is a risk-management instruction or strategy intended to reduce losses when price moves against a position. Actual execution can differ in fast or illiquid markets.
63What is slippage?+
Slippage is the difference between the expected transaction price and the actual execution price, often caused by volatility, order size or limited liquidity.
64What is partial execution?+
Partial execution occurs when only part of an order is matched and executed, while the remaining quantity stays pending or is cancelled according to the order conditions.
65What is average price?+
Average price is the weighted average execution price when an order is filled in more than one transaction or price level.
66What is last traded price (LTP)?+
Last traded price is the price at which the most recent transaction in a security was executed.
67What is previous close?+
Previous close is the official closing price from the preceding trading session, subject to the exchange's applicable methodology.
68What is opening price?+
The opening price is the price at which the first eligible trade occurs in a trading session, or the price determined under the exchange's opening mechanism where applicable.
69What is closing price?+
The closing price is the end-of-session reference price determined according to the exchange's applicable closing methodology.
70What is high and low?+
The high is the highest traded price and the low is the lowest traded price during a specified period.
71What is upper lock?+
Upper lock is a common market expression for a security trading at or near its maximum permitted upward price movement for the session under applicable exchange controls.
72What is lower lock?+
Lower lock is a common market expression for a security trading at or near its maximum permitted downward price movement for the session under applicable exchange controls.
73What is a circuit breaker?+
A circuit breaker is a market-control mechanism intended to manage extreme price movements or disorderly trading under exchange rules.
74What is a trading halt?+
A trading halt is a temporary suspension of trading in a security or market, imposed under exchange rules or regulatory instructions.
75What is suspension?+
Suspension means trading in a security or by a market participant has been stopped under applicable exchange or regulatory rules.
76What is delivery?+
Delivery refers to the transfer of securities required to complete a settlement obligation.
77What is settlement?+
Settlement is the completion of the cash and securities obligations arising from a trade.
78What is T+1?+
T+1 means settlement on the next trading day after the trade date for transactions subject to that settlement cycle.
79What is clearing?+
Clearing is the process of determining the obligations arising from executed trades before final settlement.
80What is netting?+
Netting combines eligible buy and sell obligations so that settlement occurs on a net basis according to the applicable clearing rules.
81What is margin?+
Margin is collateral or financial cover required to support certain positions, exposures or settlement obligations.
82What is margin call?+
A margin call is a requirement to provide additional funds or eligible collateral because existing coverage has become insufficient.
83What is leverage?+
Leverage means taking market exposure larger than the investor's immediately committed capital through a permitted financing or leveraged product.
84What is short selling?+
Short selling generally involves selling securities that the seller does not currently own, subject to the market's permitted mechanisms, borrowing arrangements and regulatory rules.
85What is long position?+
A long position means the investor owns or has bought a security with the expectation that its value may rise or generate income.
86What is position?+
A position is an investor's current market exposure in a security or product.
87What is exposure?+
Exposure is the amount of financial risk an investor has to a security, sector, market or strategy.
88What is portfolio?+
A portfolio is the collection of securities and investments held by an investor.
89What is diversification?+
Diversification spreads investments across different securities, sectors or asset types in order to reduce concentration risk.
90What is concentration risk?+
Concentration risk is the increased risk created by having too much capital exposed to one company, sector, theme or related group of assets.
91What is capital gain?+
A capital gain generally arises when an investment is disposed of for more than its relevant cost basis, subject to applicable tax rules.
92What is capital loss?+
A capital loss generally arises when an investment is disposed of for less than its relevant cost basis, subject to applicable tax treatment.
93What is dividend?+
A dividend is a distribution declared by a company for eligible shareholders, usually from profits or distributable reserves, subject to corporate approval and applicable law.
94What is dividend yield?+
Dividend yield compares dividend per share with the market price of the share. Historical yield does not guarantee future dividends.
95What is ex-dividend date?+
The ex-dividend concept identifies the point from which a buyer may no longer receive a particular declared dividend, subject to the applicable entitlement and settlement framework.
96What is book closure?+
Book closure is the announced period used by an issuer for determining or administering shareholder entitlements and corporate actions under applicable procedures.
97What is record date?+
The record date is the date used to determine eligible holders for a corporate action where the applicable framework uses such a date.
98What is bonus share?+
A bonus share is an additional share issued to eligible existing shareholders according to an announced ratio, without a cash purchase by the shareholder.
99What is right issue?+
A right issue gives eligible shareholders the opportunity to subscribe for additional shares or securities according to the issuer's announced terms.
100What is right entitlement?+
A right entitlement represents an eligible shareholder's entitlement to participate in a rights issue under the announced terms.
101What is stock split?+
A stock split increases the number of shares while proportionately reducing the value per share, without changing the shareholder's overall proportional ownership at the time of the split.
102What is share consolidation?+
A share consolidation combines existing shares into a smaller number of shares, increasing the value per share proportionately, subject to the issuer's approved terms.
103What is buyback?+
A buyback occurs when a company repurchases its own shares under the applicable corporate and securities framework.
104What is IPO?+
An Initial Public Offering is the first public offering of securities by an issuer under the applicable public-offering framework.
105What is secondary market?+
The secondary market is where investors trade securities after their original issuance.
106What is primary market?+
The primary market is where new securities are initially issued to investors by an issuer.
107What is face value?+
Face value is the nominal value assigned to a share or security in its legal or accounting structure. It is different from market price.
108What is market price?+
Market price is the current price at which a security is trading in the market.
109What is intrinsic value?+
Intrinsic value is an analytical estimate of what a security may be worth based on expected cash flows, assets, earnings or other valuation methods. It is not directly observable or guaranteed.
110What is fair value?+
Fair value is an estimate of a security's reasonable value under a stated analytical methodology. Different analysts may reach different fair-value estimates.
111What is valuation?+
Valuation is the process of estimating the economic worth of a business or security using methods such as earnings multiples, cash-flow analysis or asset values.
112What is EPS?+
Earnings per share measures profit attributable to ordinary shareholders on a per-share basis under the applicable accounting calculation.
113What is P/E ratio?+
The price-to-earnings ratio compares a company's market price per share with its earnings per share.
114What is price-to-book ratio (P/B)?+
Price-to-book compares a company's market value with its accounting book value. Its usefulness varies by sector and business model.
115What is return on equity (ROE)?+
ROE measures profit relative to shareholders' equity and is commonly used to assess profitability and capital efficiency.
116What is EBITDA?+
EBITDA means earnings before interest, taxes, depreciation and amortization. It is a non-cash-flow profitability measure and should not be treated as a substitute for actual cash generation.
117What is revenue?+
Revenue is income generated from a company's ordinary business activities before expenses are deducted.
118What is net profit?+
Net profit is the residual accounting profit after expenses, finance costs and taxes, according to the applicable accounting framework.
119What is cash flow?+
Cash flow describes cash entering and leaving a business. Investors often distinguish operating, investing and financing cash flows.
120What is debt-to-equity ratio?+
Debt-to-equity compares a company's debt with shareholders' equity and is commonly used to assess financial leverage.
121What is book value?+
Book value broadly represents accounting shareholders' equity after liabilities are deducted from assets, subject to the applicable accounting framework.
122What is NAV?+
Net Asset Value is the value of an investment fund's assets minus liabilities, usually expressed per unit.
123What is ETF?+
An Exchange Traded Fund is a pooled investment product whose units trade on the stock exchange and typically track an index, basket or investment strategy.
124What is REIT?+
A Real Estate Investment Trust is an investment structure providing exposure to real-estate assets or projects under the applicable regulatory framework.
125What is Sukuk?+
Sukuk are Shariah-compliant investment certificates structured around permissible assets, rights or transactions rather than conventional interest-bearing debt.
126What is blue-chip stock?+
Blue-chip is an informal market term for a relatively established company with significant scale, operating history or market standing. The label does not guarantee safety or returns.
127What is penny stock?+
Penny stock is an informal term for a very low-priced security, often associated with higher volatility, lower liquidity or greater speculative risk. Definitions vary by market.
128What is growth stock?+
A growth stock is a company whose earnings or business are expected by investors to grow faster than the broader market or sector. Expected growth may already be reflected in valuation.
129What is value stock?+
A value stock is a company considered inexpensive relative to selected fundamentals such as earnings, assets or cash flows. A low valuation alone does not guarantee good returns.
130What is cyclical stock?+
A cyclical stock is a company whose earnings and share price tend to be more sensitive to economic cycles, commodity cycles or changes in demand.
131What is defensive stock?+
A defensive stock is a company whose business demand may be relatively less sensitive to economic cycles, though it can still experience material losses.
132What is sector?+
A sector is a group of companies operating in similar areas of the economy, such as banking, energy, cement, technology or pharmaceuticals.
133What is benchmark?+
A benchmark is a reference index or standard used to compare portfolio or investment performance.
134What is alpha?+
Alpha is a performance concept describing return above or below a chosen benchmark after considering the analytical framework being used.
135What is beta?+
Beta is a measure of how a security's historical price movements compare with a market benchmark. It is not a guarantee of future volatility.
136What is risk-adjusted return?+
Risk-adjusted return evaluates investment performance relative to the amount of risk taken, rather than looking at return alone.
137What is drawdown?+
Drawdown is the decline from a portfolio or security's previous peak value to a subsequent low before recovery.
138What is stop-out or forced liquidation?+
Forced liquidation occurs when a position is closed by the broker or clearing framework because required margin, collateral or settlement obligations are not maintained, subject to applicable rules and agreements.
139What is insider trading?+
Insider trading generally refers to prohibited trading or tipping based on material non-public information, subject to the applicable securities laws and regulations.
140What is market manipulation?+
Market manipulation refers to prohibited conduct intended to create a false or misleading appearance of trading activity, price, demand or supply.
141What is pump and dump?+
Pump and dump is a manipulative scheme in which misleading promotion or coordinated activity is used to inflate interest or price before promoters sell their holdings.
142What is rumor-based trading?+
Rumor-based trading means making investment decisions primarily on unverified market gossip, social-media claims or informal tips rather than verified information.
143What is FOMO?+
FOMO means fear of missing out. In markets it describes the emotional urge to buy because prices are rising or others appear to be profiting.
144What is panic selling?+
Panic selling is an emotionally driven decision to sell rapidly during falling markets without a structured reassessment of the investment thesis, liquidity needs or risk.
145What is averaging down?+
Averaging down means buying more of a security after its price falls to reduce the average purchase price. It can increase losses if the investment thesis is wrong.
146What is averaging up?+
Averaging up means adding to a position after the price has risen, usually because the investor believes the trend or investment thesis remains strong.
147What is cost averaging?+
Cost averaging is a strategy of investing fixed or planned amounts over time rather than committing all capital at once, reducing reliance on a single entry price.
148What is holding period?+
Holding period is the length of time an investor owns a security.
149What is investment horizon?+
Investment horizon is the period over which an investor expects to keep money invested before needing it for another purpose.
150What is risk tolerance?+
Risk tolerance is the investor's willingness to experience fluctuations and losses.
151What is risk capacity?+
Risk capacity is the investor's financial ability to absorb losses without jeopardizing essential financial obligations.
152What is asset allocation?+
Asset allocation is the distribution of capital among different asset classes such as equities, fixed income, cash or other investments.
153What is rebalancing?+
Rebalancing is the process of adjusting portfolio holdings back toward a chosen allocation after market movements or changes in objectives.
154What is compounding?+
Compounding occurs when investment gains or income are reinvested so future returns can be earned on both the original capital and previously accumulated returns.
155What is total return?+
Total return combines capital gain or loss with income such as dividends over a stated period.
156What is realized profit or loss?+
A realized profit or loss generally arises when a position is sold or otherwise closed.
157What is unrealized profit or loss?+
An unrealized profit or loss is the change in value of a position that is still held and has not yet been sold.
Client Account Opening
01How do I open a brokerage account?+
A prospective client must complete the prescribed account-opening and KYC process, provide the required identification and supporting documents, satisfy verification requirements and accept the applicable account terms and risk disclosures.
02Why must I complete KYC?+
Know Your Customer (KYC) requirements allow regulated institutions to establish and verify a client's identity, understand the nature of the relationship and comply with regulatory and AML/CFT obligations.
03What is Centralized KYC?+
Centralized KYC is the capital-market KYC framework administered through the Centralized KYC Organization. NCCPL performs the CKO function for Pakistan's capital market.
04What documents are normally required from an individual?+
Depending on the client's status and account type, documents may include a valid CNIC/NICOP or other permitted identification, bank account information, mobile number, email address, occupation/business information, source of income/source of funds information, nominee or joint-holder information where applicable, specimen signatures, tax information, FATCA/CRS information where applicable, and any additional documentation required under applicable regulations.
05Can a corporate entity open an account?+
Yes. Companies and other eligible legal entities may open brokerage accounts subject to corporate KYC requirements.
06What documents are generally required for a corporate account?+
These may include incorporation documents, constitutional documents, board resolution, identification documents of directors, authorized persons and beneficial owners, authorized-signatory list, tax documents, ownership information and additional regulatory documentation.
07Why does the company ask about source of income or source of funds?+
This information forms part of the regulatory KYC and AML/CFT process and assists the company in understanding the expected nature of the account relationship.
08Can someone else operate my trading account?+
Only where properly authorized and accepted under applicable regulations, account documentation and company procedures.
09What is an authorized person?+
An authorized person is someone whom the account holder has formally authorized, in accordance with applicable documentation and regulatory requirements, to perform specified activities relating to the account.
10Can a minor open a brokerage account?+
Accounts involving minors are subject to applicable regulatory requirements, guardian arrangements and documentation. Clients should contact the Account Opening Department for current requirements.
11Can an overseas Pakistani open an account?+
Eligible overseas Pakistanis may invest through mechanisms permitted under Pakistan's regulatory framework, including applicable Roshan Digital Account-related capital-market arrangements where available.
12What is a Sahulat Account?+
A Sahulat Account is a simplified capital-market account category governed by the applicable regulatory framework and subject to prescribed eligibility, limits and restrictions.
13Why might an account-opening application be delayed?+
Possible reasons include incomplete documents, expired identification, inconsistent information, unsuccessful biometric or identity verification, KYC issues, sanctions/AML screening, missing bank verification or regulatory-system processing.
14Can the company refuse to open an account?+
Yes. An account may be declined where regulatory, compliance, risk, KYC, AML/CFT, documentation or other legitimate requirements are not satisfied.
15Why must my mobile number and email be accurate?+
Regulatory and account-related alerts, confirmations, statements and security notifications may be sent to registered contact information.
16Can I maintain more than one brokerage account?+
Subject to applicable regulations, an investor may have relationships with more than one broker. Brokerage accounts and client codes are associated with the investor's UIN.
Shared KYC & Digital Onboarding
01What is Shared KYC?+
Shared KYC is a capital-market onboarding initiative under which eligible customer KYC information can be transmitted through approved financial-sector channels to facilitate digital account opening with participating capital-market institutions.
02Why is Shared KYC useful?+
It can reduce duplication of documents and enable eligible investors to initiate onboarding electronically without repeating every part of the conventional physical-document process.
03Does Shared KYC remove the broker’s responsibility to perform due diligence?+
No. The securities broker remains responsible for completing the checks and due-diligence obligations applicable to the relationship under the regulatory framework.
04Can every investor use Shared KYC?+
Availability depends on eligibility, participating banks, participating brokers and the current implementation scope of the Shared KYC framework.
05Is digital onboarding less secure than physical onboarding?+
Properly implemented digital onboarding uses identity-verification and security controls. Investors should nevertheless use trusted devices and official channels and should never share OTPs or credentials with unauthorized persons.
06Why might additional documents still be requested after digital onboarding starts?+
Additional documents or clarification may be needed for KYC, beneficial ownership, source of funds, sanctions screening, tax status, risk classification or other regulatory reasons.
Account Maintenance
01How do I change my mobile number?+
Submit the prescribed modification request and complete applicable identity verification.
02How do I change my email address?+
Use the approved account-modification process and complete required verification.
03How do I change my bank account?+
Updated bank details and supporting evidence may be required before the change can be processed.
04What happens when my CNIC expires?+
Account operations may be affected until valid identification is provided and required regulatory systems are updated.
05Why should I update my occupation or income information?+
Material changes in KYC information may affect the client's risk profile and should be kept current.
06Can I add or change a nominee?+
Where permitted, nominee details may be changed through the prescribed procedure and documentation.
07What happens if an account holder dies?+
The account is handled according to applicable succession, depository, legal and regulatory procedures. Legal heirs or representatives will need to provide the prescribed documentation.
Online / Internet Trading — IBTS
01What is Internet-Based Trading?+
Internet-Based Trading System functionality allows authorized clients to submit trading instructions electronically through approved online channels, subject to the broker's system and regulatory requirements.
02Is online trading automatically enabled?+
No. It may require separate registration, acceptance of terms, credentials and security verification.
03Is my online trading password confidential?+
Yes. Clients should never disclose passwords, PINs, OTPs or other authentication credentials.
04Will company employees ask me for my password?+
Clients should never provide their personal trading password or OTP to anyone.
05What should I do if I suspect unauthorized access?+
Immediately stop using the affected credentials, change or reset the password where possible, contact Javed Iqbal Securities (Pvt) Ltd., report any unauthorized orders, secure your registered email and mobile account, and preserve screenshots, emails and other evidence.
06What happens if internet trading becomes unavailable?+
Clients should use an alternative officially authorized order-placement channel made available by the company.
07Why can an online order be rejected?+
Reasons can include insufficient funds or securities, margin deficiencies, invalid price parameters, regulatory restrictions, market suspension, incorrect client configuration, risk-management controls or system validation.
08Should I use public Wi-Fi for trading?+
It is safer to use a trusted device and secure internet connection and to protect your credentials from unauthorized access.
09Does the broker guarantee uninterrupted online trading?+
Technology services may experience interruptions arising from connectivity, exchange systems, third-party infrastructure, cybersecurity events, maintenance or circumstances outside the broker's control.
Trading Department
01How do I buy shares?+
You submit a valid buy order through an authorized trading channel. The order is entered into the applicable PSX trading system and may execute if matching market conditions are available.
02How do I sell shares?+
You submit a valid sell order for eligible securities available for sale, subject to applicable exchange, settlement and risk requirements.
03What information should I provide when placing an order?+
Normally provide the security or ticker, buy or sell instruction, quantity, price or permitted order type, and any other required instruction.
04What is a market order?+
It is an order intended to execute against available market prices where the applicable trading system and market permit that order type. Execution price may differ from the last traded price, particularly in volatile or illiquid securities.
05What is a limit order?+
A limit order specifies the maximum purchase price or minimum selling price acceptable to the client.
06Does placing an order mean it will definitely execute?+
No. Execution depends on market availability, price, order priority, liquidity, applicable limits and trading-system conditions.
07What is a partially executed order?+
It occurs when only part of the requested quantity finds a matching counter-order.
08Can I cancel an order?+
An unexecuted portion may generally be cancelled where permitted by the trading system and provided it has not already been matched or otherwise become non-cancellable.
09Can an executed trade simply be cancelled because I changed my mind?+
No. Once a trade has validly executed, it creates settlement obligations subject to applicable PSX/NCCPL rules.
10What is the Ready Market?+
The Ready Market is the principal market used for buying and selling listed securities for settlement according to the applicable settlement cycle.
11What are futures contracts?+
Futures are derivative or forward-style exchange products subject to separate trading, margin, settlement and risk requirements. They carry materially different risks from ordinary cash-equity transactions.
12Does Javed Iqbal Securities allow every client to trade every market?+
Not necessarily. Access depends upon regulatory eligibility, account configuration, client risk status, product availability and company risk-management policies.
13Can I trade a suspended security?+
No trading can occur through the normal market while trading in the security is suspended.
14What happens during a trading halt?+
Orders and executions are subject to the halt conditions imposed by PSX. Normal trading resumes only according to exchange instructions.
Trade Confirmation & Contract Records
01What is a trade confirmation?+
It is a record confirming transactions executed for a client and normally includes relevant trade details.
02Why should I check trade confirmations?+
They allow you to compare executed trades against your instructions and promptly identify discrepancies.
03What should I verify?+
Check the security, quantity, buy/sell direction, execution price, date, charges and account/client code.
04What if I receive confirmation of a trade I did not authorize?+
Contact Javed Iqbal Securities (Pvt) Ltd. immediately and submit the matter in writing so it can be investigated.
05Should I keep trade records?+
Yes. Investors should retain trade confirmations, statements, payment records and important correspondence.
Clearing & Settlement
01What is settlement?+
Settlement is the process through which the cash and securities obligations resulting from an executed trade are completed.
02What settlement cycle currently applies to PSX Ready Market trades?+
Pakistan implemented the T+1 settlement cycle from 9 February 2026 for applicable trades. This generally means settlement occurs on the next trading day after the transaction date, subject to the relevant rules and calendar.
03What does T mean?+
T means the trade date.
04What does T+1 mean?+
It means the designated settlement occurs one trading day after the trade date for transactions subject to that cycle.
05Who performs clearing and settlement?+
NCCPL operates the National Clearing and Settlement System for applicable capital-market transactions.
06What is multilateral netting?+
Rather than settling every transaction independently, eligible obligations can be netted in accordance with NCSS rules to determine settlement obligations.
07What must a buyer do before settlement?+
The buyer must ensure sufficient cleared funds or otherwise satisfy applicable payment or margin requirements before the relevant deadline.
08What must a seller do?+
The seller must ensure that eligible securities required for settlement are available and deliverable.
09What happens if a client fails to meet a settlement obligation?+
The matter may trigger broker and market risk-management procedures, including actions permitted under the client agreement and applicable regulations. Financial consequences may arise.
10Are settlement deadlines important?+
Yes. Under T+1, funding and securities availability are particularly time-sensitive.
Funds, Payments & Withdrawals
01How should I fund my brokerage account?+
Funds should be transferred through approved banking or payment channels into an officially designated account of Javed Iqbal Securities (Pvt) Ltd. in accordance with company procedures.
02Should I give cash to a dealer or employee?+
No client should hand over investment funds personally to an employee or representative outside official approved channels.
03Can I transfer money to an employee's personal bank account?+
No. Client money should only be transferred through accounts or channels officially designated for client transactions.
04Why must payment originate from a verified bank account?+
This assists account verification, AML/CFT controls, auditability and protection against unauthorized third-party transfers.
05How do I request a withdrawal?+
Submit a withdrawal request through an approved company channel and complete any required verification.
06Can money be sent to somebody else's account?+
Withdrawals are normally subject to client-title and verification requirements. Third-party payments may be restricted or prohibited except where specifically permissible.
07Why may a withdrawal not be immediately available after selling shares?+
Availability can depend on settlement completion, outstanding obligations, uncleared amounts and applicable regulatory controls.
08Are client funds separate from company money?+
Client assets and money are subject to the segregation, custody, accounting and utilization requirements prescribed under the applicable regulatory framework.
09Why might a withdrawal be held for verification?+
Unusual activity, changed bank details, account restrictions, incomplete KYC, settlement obligations or security concerns may require additional verification.
Account Statements & Reconciliation
01What is a client ledger?+
The client ledger records financial transactions and balances maintained in relation to the brokerage account.
02What is a portfolio statement?+
It shows securities recorded as belonging to the client according to the relevant system and reporting date.
03Why should I reconcile my statements?+
Regular reconciliation can identify discrepancies, unauthorized activity or misunderstanding at an early stage.
04What should I compare?+
Compare trades, cash balances, securities balances, charges, deposits, withdrawals, corporate actions and tax entries.
05What should I do if I find an error?+
Report it promptly in writing to Javed Iqbal Securities (Pvt) Ltd. with the relevant supporting documentation.
Brokerage Commission & Charges
01Does trading involve charges?+
Yes. Transactions can involve brokerage commission and applicable exchange, clearing, depository, regulatory, taxation or other charges.
02How can I know the applicable commission?+
Clients should obtain and review the applicable commission or fee schedule provided by Javed Iqbal Securities (Pvt) Ltd.
03Can taxes and statutory charges change?+
Yes. Statutory levies and regulatory charges can change.
04Are all deductions brokerage income?+
No. Some deductions represent statutory, exchange, clearing, depository or tax charges collected or processed under the applicable framework.
05Where should charges appear?+
Applicable transaction charges should be reflected through the relevant confirmations, ledger or account records according to the reporting framework.
Portfolio & Investor Education
01What is diversification?+
Diversification means spreading investments across securities, sectors or asset types to reduce concentration risk.
02Does diversification eliminate loss?+
No. It can reduce certain concentration risks but cannot eliminate market risk.
03What is a portfolio?+
A portfolio is the collection of securities or investments owned by an investor.
04What is capital gain?+
Capital gain generally arises where an asset is disposed of at a gain, subject to the applicable tax regime.
05What is dividend income?+
A dividend is a distribution declared by a company to eligible shareholders, subject to corporate approval and applicable tax deductions.
06What is investment horizon?+
It is the expected period for which an investor intends to hold an investment.
07What is liquidity risk?+
Liquidity risk is the possibility that an investor cannot readily execute a transaction at the desired quantity or price.
08What is concentration risk?+
It is the increased risk caused by having a large proportion of a portfolio exposed to one company, industry or risk factor.
Reading Companies & Financial Statements
01What are financial statements?+
Financial statements are formal reports describing a company’s financial position and performance. Core statements include the statement of financial position, profit or loss, cash-flow statement and statement of changes in equity, together with notes.
02What is revenue?+
Revenue is the income generated from a company’s ordinary business activities before deducting the expenses required to earn it.
03What is profit after tax?+
Profit after tax is the residual accounting profit after relevant expenses, finance costs and taxation. Investors should examine profit quality and cash flow rather than relying on one headline number.
04What is EPS?+
Earnings per share, or EPS, broadly measures profit attributable to ordinary shareholders on a per-share basis under the applicable accounting calculation.
05What is the P/E ratio?+
The price-to-earnings ratio compares a share’s market price with earnings per share. A high or low P/E is not automatically good or bad; interpretation depends on growth, risk, earnings quality and sector comparisons.
06What is book value per share?+
Book value per share broadly relates shareholders’ accounting equity to the number of shares. It is not the same as market value and can be more or less useful depending on the business.
07What is dividend yield?+
Dividend yield compares annualized or historical dividend per share with the share’s market price. A high historical yield does not guarantee future dividends.
08What is ROE?+
Return on equity measures profit relative to shareholders’ equity. It can help assess profitability but should be interpreted alongside leverage, capital structure and business quality.
09Why does debt matter?+
Debt can support growth but also creates fixed obligations and refinancing risk. Investors should examine debt levels, finance costs, maturity profile and the company’s ability to generate cash.
10What is operating cash flow?+
Operating cash flow represents cash generated or consumed by core business operations. Persistent differences between accounting profit and cash generation deserve careful investigation.
11What is free cash flow?+
Free cash flow is a commonly used analytical concept that broadly considers cash generated after necessary capital expenditure. Definitions can differ, so investors should understand the methodology being used.
12What is a quarterly result?+
Listed companies publish periodic financial results according to applicable reporting requirements. Quarterly performance should be assessed in context rather than judged only on one short period.
13What is an annual report?+
An annual report typically contains audited financial statements, directors’ reporting, governance information, business commentary and other disclosures relevant to shareholders.
14What is a material information disclosure?+
Listed companies are required to disclose material information under applicable laws and PSX rules. Such disclosures can materially influence investor expectations and market prices.
15Where should a beginner get company information?+
Prefer official company disclosures, PSX announcements, audited financial statements, regulatory filings and credible research rather than unverified social-media messages.
Research & Market Information
01Does the company provide market research?+
Where research or market commentary is provided by Javed Iqbal Securities (Pvt) Ltd., it is intended to assist investors in understanding market information and does not eliminate investment risk.
02Is research a guarantee to buy or sell?+
No. Forecasts and opinions can prove incorrect.
03What should I consider before investing?+
Factors may include investment objective, financial condition, time horizon, liquidity needs, risk tolerance, company fundamentals, valuation, market conditions, diversification and applicable taxes and costs.
04What is fundamental analysis?+
Fundamental analysis evaluates financial performance, balance-sheet strength, earnings, cash flow, business prospects, industry conditions and valuation.
05What is technical analysis?+
Technical analysis studies price, volume and market-behaviour data in an attempt to identify trends or trading patterns.
06What is macroeconomic analysis?+
It considers economy-wide factors such as interest rates, inflation, currency, fiscal conditions, commodity prices and economic growth.
07What is a target price?+
A target price is an analytical estimate, not a guaranteed future market price.
08What is a stop-loss?+
A stop-loss is a risk-management technique intended to limit exposure if the price moves adversely. Actual execution can differ from the intended level in fast or illiquid markets.
09Does past performance predict future returns?+
No.
Corporate Actions
01What is a corporate action?+
A corporate action is an event initiated by a listed company that affects its shareholders or securities.
02What are common corporate actions?+
They include cash dividends, bonus shares, right issues, stock splits or consolidations, mergers, acquisitions, buybacks, entitlement offers and other actions announced by issuers.
03What is a cash dividend?+
It is a cash distribution declared by a company for qualifying shareholders.
04What is a bonus issue?+
A bonus issue allocates additional shares to eligible shareholders according to the announced entitlement ratio.
05What is a right issue?+
A right issue gives eligible shareholders an opportunity to subscribe for additional securities according to the issuer's announced terms.
06What is the book-closure/record-date concept?+
Eligibility for certain corporate actions is determined according to the issuer's announced dates and applicable settlement and depository rules.
07Does the broker decide whether a company pays a dividend?+
No. Corporate actions are determined by the issuer subject to applicable corporate and securities laws.
08Why has my share price changed after a corporate action?+
Market prices may adjust around dividends, bonus issues, rights or other corporate actions based on exchange methodology and market forces.
Shareholder Rights & Corporate Governance
01What rights does a shareholder generally have?+
Depending on the type of security and applicable law, shareholders may have rights relating to ownership, dividends when declared, participation in meetings, voting, access to specified company information and corporate actions.
02What is an AGM?+
An Annual General Meeting is a formal shareholder meeting at which matters such as financial statements, elections or appointments and other resolutions may be considered according to applicable corporate law.
03Can small shareholders vote?+
Voting rights depend on the securities held, applicable law and the resolution being considered. Shareholders should review the company’s meeting notice and voting procedures.
04What is e-voting?+
E-voting is an electronic mechanism through which eligible shareholders may cast votes where provided under the applicable framework.
05What is a proxy?+
A proxy is a person authorized to attend or vote on behalf of a shareholder under applicable company law and meeting procedures.
06Why should investors read notices of AGM, EGM and corporate actions?+
These notices can contain decisions affecting ownership rights, dividends, capital structure, board composition or other material matters.
07What is an EGM?+
An Extraordinary General Meeting is a shareholder meeting convened outside the ordinary annual meeting cycle to consider specified matters requiring shareholder action.
08What is minority-shareholder protection?+
Company and securities laws provide various rights and remedies intended to protect shareholders, including minority investors. The applicable remedy depends on the circumstances.
09Do shareholders have the right to receive dividends automatically?+
A shareholder becomes entitled only when a dividend is validly declared and the investor meets the relevant entitlement criteria. Tax deductions and payment procedures may apply.
10Can shareholders lose voting or entitlement rights by selling before the relevant date?+
Eligibility depends on the announced entitlement, book-closure or record framework and settlement timing. Investors should check the issuer’s official corporate-action announcement.
Tax & Capital Gains
01Is stock-market income taxable in Pakistan?+
Different forms of investment income may be taxable under Pakistan's prevailing tax laws.
02What is CGT?+
CGT means Capital Gains Tax.
03Who calculates CGT on eligible securities transactions?+
NCCPL performs functions relating to capital-gains taxation under the applicable framework for relevant capital-market transactions.
04Can I view CGT information?+
NCCPL UIS provides investors access to CGT-related information made available through the system.
05Is dividend tax the same as CGT?+
No. Dividend taxation and taxation of gains from securities are separate tax concepts.
06Do tax rates remain constant?+
No. Tax rules and rates can change through legislation, finance acts, statutory notifications and regulatory changes.
07Does the broker provide personal tax advice?+
Unless separately and lawfully provided, brokerage services should not be treated as personalized professional tax advice. Clients should consult an appropriately qualified tax adviser where necessary.
Risk Management & Margin
01What is margin?+
Margin is collateral or financial cover required against specified trading exposures or obligations.
02Why does the company impose trading limits?+
Limits help control settlement exposure, regulatory risk and potential losses.
03Can my trading limit be reduced?+
Yes. Limits may change according to available cash or securities, exposure, market conditions, regulatory requirements and company risk policy.
04What is a margin call?+
A margin call is a requirement to provide additional eligible collateral or funds when existing coverage becomes insufficient.
05What happens if I do not meet a margin requirement?+
Positions may become subject to restriction or liquidation in accordance with applicable regulations, product rules, agreements and risk-management procedures.
06Can volatile shares require more margin?+
Yes. Risk requirements can differ according to the security, market, product and applicable margin methodology.
07Can the company prevent me from entering a trade?+
Yes. A broker may reject or restrict orders where regulatory, exposure, margin, settlement, operational or risk-management conditions are not satisfied.
08What is leverage?+
Leverage means obtaining market exposure greater than the investor's immediately committed capital through a permitted financing or leveraged product.
09Is leveraged trading risky?+
Yes. Leverage can magnify both profits and losses.
10Can I lose more quickly using leverage?+
Yes. Because exposure is amplified, adverse price movement can consume available margin much faster.
Client Responsibilities
01What are my responsibilities as an investor?+
Clients should provide accurate information, understand account terms, protect credentials, review confirmations and statements, meet settlement obligations, update KYC details, maintain sufficient funds or securities, understand investment risks and report discrepancies promptly.
02Should I sign blank forms?+
No.
03Should I allow another person to use my online trading credentials?+
No.
04Should I rely on tips from social media?+
Investment decisions should not be based solely on unverified tips, rumours, WhatsApp groups or social-media posts.
05Is a guaranteed-return stock-market scheme legitimate brokerage activity?+
Investors should be extremely cautious of anyone promising fixed or guaranteed stock-market returns.
06Should I borrow money solely because someone says a share will rise?+
Borrowing to speculate materially increases financial risk. Investors should independently assess their capacity to bear losses.
Investor Safety Rules
01What are the most important investor safety rules?+
Never share a trading password, PIN or OTP; never sign blank account documents; never transfer investment money to an employee's personal account; use only officially designated company payment channels; check every trade confirmation; review your brokerage ledger; verify securities through available CDC records; use NCCPL UIS to independently review UIN-related information; report unauthorized activity immediately; keep KYC information current; understand a product before trading it; do not rely on rumours or guaranteed-return claims; maintain sufficient funds or securities for settlement; understand that equity prices can fall as well as rise; and keep written evidence of material instructions and transactions.
Investment Risk, Psychology & Fraud Red Flags
01What is FOMO in investing?+
FOMO means fear of missing out. It can cause investors to chase rapidly rising prices without analysis, appropriate valuation or risk controls.
02What is panic selling?+
Panic selling is an emotional reaction to falling prices that can cause an investor to sell without reassessing fundamentals, liquidity needs, portfolio risk or the original investment thesis.
03What is averaging down?+
Averaging down means buying additional shares after the price has fallen, thereby reducing the average purchase price. It can increase losses if the original investment thesis is wrong, so it should not be used automatically.
04What is overtrading?+
Overtrading means trading excessively relative to a defined strategy or financial objective. It can increase transaction costs, mistakes and emotional decision-making.
05What is confirmation bias?+
Confirmation bias occurs when an investor seeks information supporting an existing view while ignoring contradictory evidence.
06What are common investment-scam red flags?+
Red flags include guaranteed returns, pressure to act immediately, requests to transfer funds to personal accounts, secret inside-information claims, fake screenshots, impersonation of brokers, requests for OTPs or passwords and refusal to provide verifiable documentation.
07What is a pump-and-dump scheme?+
It is a manipulative scheme in which misleading promotion or coordinated activity is used to inflate interest or price before promoters sell their holdings. Investors should avoid acting on unverified promotional campaigns or tip groups.
08Should I follow WhatsApp or social-media stock tips?+
Unverified tips may be inaccurate, conflicted or manipulative. Investors should independently verify material information through official disclosures and conduct their own analysis.
09What is insider information?+
Inside or material non-public information concerns information not generally available to the public that may be relevant to the value or trading of securities. Trading or tipping on prohibited inside information can have serious legal consequences.
10Can a broker employee guarantee me a profit?+
No legitimate securities-market participant can guarantee a market profit. Any such claim should be treated as a serious warning sign and independently verified.
11What is risk tolerance?+
Risk tolerance describes an investor’s willingness to experience fluctuations and losses, while risk capacity concerns the financial ability to absorb those losses. Both matter.
12Why is position sizing important?+
Position sizing limits the amount of capital exposed to one idea. Even a strong investment thesis can be wrong, so controlling exposure is central to risk management.
13Why should I have an exit plan?+
An exit plan defines conditions under which you may reduce or close an investment, helping prevent emotional decisions when market conditions change.
Fraud Prevention & Cybersecurity
01How can I protect myself from brokerage fraud?+
Use only verified company channels, independently verify payment details, protect login credentials and regularly review your statements and alerts.
02What if somebody calls claiming to be from Javed Iqbal Securities and asks for an OTP?+
Do not provide it. Contact the company through a verified official channel.
03What if somebody offers guaranteed returns using the company's name?+
Do not transfer funds until you independently verify the communication with the company.
04What should I do after losing my phone?+
Secure your SIM, email and financial accounts immediately and notify the company where your trading account may be exposed.
05Why should I enable strong authentication?+
It materially reduces the risk of unauthorized account access.
Client Data & Confidentiality
01Is my information confidential?+
Client information is handled subject to applicable confidentiality, data-security, regulatory and legal obligations.
02Can client information ever be disclosed?+
Information may be disclosed where authorized by the client or required or permitted under applicable law, regulation, court order or regulatory request.
03How should I protect my own account information?+
Clients should safeguard passwords, OTPs, CNIC copies, bank details, account statements, trading credentials and registered email or mobile access.
04What is phishing?+
Phishing is an attempt to steal confidential information by impersonating a legitimate organization or person.
05How can I confirm a suspicious communication?+
Contact Javed Iqbal Securities (Pvt) Ltd. through an independently verified official communication channel rather than relying on contact details contained in the suspicious message.
Compliance & AML/CFT
01What is AML?+
AML means Anti-Money Laundering.
02What is CFT?+
CFT means Countering Financing of Terrorism.
03Why does a broker monitor transactions?+
Regulated financial institutions must implement controls designed to identify and manage money-laundering, terrorist-financing and related financial-crime risks.
04Why might I be asked to update KYC information?+
Client information must remain sufficiently current for regulatory, risk and compliance purposes.
05What is beneficial ownership?+
A beneficial owner is the natural person who ultimately owns or controls a customer or on whose behalf a transaction or relationship is conducted, as determined under applicable law and regulation.
06Why do you ask about beneficial owners?+
Identification of beneficial ownership is part of regulatory KYC and AML/CFT obligations.
07What is enhanced due diligence?+
Enhanced due diligence involves additional examination of higher-risk relationships or transactions.
08Can my account be restricted for compliance reasons?+
Yes. Transactions or account functionality may be restricted where required by law, regulatory instruction, sanctions controls, incomplete KYC or other legitimate compliance considerations.
09Can the company disclose whether it filed a suspicious transaction report?+
Information relating to suspicious-transaction reporting is governed by strict legal and confidentiality requirements.
10Why are sanctions and PEP checks conducted?+
These checks are part of risk-based customer due diligence under applicable AML/CFT requirements.
JISPL Company Policies & Governance
01Where can I view JISPL’s company policies?+
The JISPL Policies area presents regulatory, data-protection, trading-security, KYC and AML/CFT frameworks. Clients should use the current published version of each policy.
02What does the JISPL Privacy Policy cover?+
It explains what client and website information may be collected, why it is processed, lawful/regulatory sharing, security controls, retention, client rights and digital/AI processing.
03What is the Mobile App & Trading Policy?+
It addresses secure mobile/online trading access, device security, authentication, biometric/OTP controls and safe use of official communication channels.
04What is the Key Management & Security Policy?+
It covers administrative credentials, digital keys, access revocation and security response when a device, key or credential may be compromised.
05What does the KYC & Anti-Money Laundering policy mean for clients?+
It explains identity verification, source-of-funds/source-of-wealth information, beneficial ownership, screening and controls used before and during the brokerage relationship.
06What is Customer Due Diligence (CDD)?+
CDD is the risk-based process used to understand and verify a client. Depending on risk, simplified, standard or enhanced due diligence may apply.
07What is the AML/CFT/CPF Policy?+
It establishes controls against money laundering, terrorist financing and proliferation-financing risks, including transaction monitoring, sanctions screening and verified banking channels.
08What is JISPL’s Internal Control Policy?+
It defines segregation of duties, approvals, reconciliations, supervision, record controls and governance mechanisms intended to reduce operational and compliance risk.
09What is JISPL’s Risk Management Policy?+
It explains how the company identifies, monitors and controls market, credit, settlement, liquidity, operational and technology risks.
10What is JISPL’s Data Retention Policy?+
It governs how regulatory, client, trading, communication, financial and system records are preserved, protected and disposed of according to applicable requirements.
11What is the Employees’ Trading Policy?+
It establishes controls over employee personal securities trading, including authorization, disclosure, conflict management and market-rule compliance.
12What is the Information Security / Cybersecurity Policy?+
It addresses access control, credential security, system protection, incidents, vulnerabilities, backups, network security and client-information protection.
13What is the Compliance Policy?+
It describes how JISPL monitors adherence to PSX, SECP, NCCPL, CDC and other requirements, including oversight, reporting, training, escalation and remediation.
14What is the Business Continuity and Disaster Recovery Plan?+
The BCP/DR framework defines how critical brokerage, technology, communication and record functions are maintained or restored after disruption or emergency.
15What is the Investor Grievance & Dispute Resolution Procedure?+
It explains complaint submission, evidence, investigation, escalation and when unresolved disputes may proceed to PSX/SECP channels or arbitration.
16Do company policies guarantee that no incident or loss can occur?+
No. Policies establish controls but cannot eliminate market, operational, cyber, settlement or human risk.
17Which policy should I read if I have a privacy or data-security concern?+
Start with the Privacy Policy and Information Security/Cybersecurity Policy and contact JISPL immediately for suspected unauthorized access.
18Which policy should I read before using online or mobile trading?+
Review the Mobile App & Trading Policy, Key Management & Security controls, Information Security/Cybersecurity Policy and KITS guidance.
19Which policies relate to account opening?+
Account opening is most directly connected with KYC/AML, CDD, Privacy, AML/CFT/CPF and client-account procedures.
20Which policies relate to complaints and disputes?+
The Investor Grievance & Dispute Resolution Procedure, Compliance Policy, Privacy Policy and record-retention controls may all be relevant depending on the complaint.
Unauthorized Trades & Disputed Orders
01What is an unauthorized trade?+
It is a transaction alleged to have been executed without the client's valid instruction or authority.
02What should I do if I see an unauthorized trade?+
Notify the company immediately in writing, identify the transaction and preserve all supporting records.
03Will the company investigate recorded orders?+
Relevant order records, trading-system records, communications and other available evidence may be reviewed according to the nature of the complaint and applicable record-keeping requirements.
04Should I continue trading while disputing a transaction?+
Clients should discuss the situation with the company's authorized personnel because continuing activity can complicate positions and settlement obligations.
Complaints & Investor Grievances
01How do I lodge a complaint with Javed Iqbal Securities (Pvt) Ltd.?+
Submit the complaint through an officially designated company grievance channel and include sufficient information for investigation.
02What information should a complaint contain?+
Include your name, client code or account number, identification reference where appropriate, transaction date, security, disputed amount or quantity, description of the issue, supporting records and requested resolution.
03What evidence should I preserve?+
Trade confirmations, account statements, payment receipts, emails, messages, written orders and other relevant documents should be preserved.
04What happens after a complaint is received?+
The company should record, assess, investigate and respond to the matter in accordance with its grievance-handling procedure and applicable regulatory requirements.
05What if the matter cannot be resolved with the company?+
Eligible complaints or disputes may be escalated to the relevant regulatory or forum mechanisms available under Pakistan's capital-market framework.
06Can an investor complain to PSX?+
Yes. PSX's Regulatory Affairs Division provides an investor-complaint mechanism for relevant disputes involving securities brokers.
07What is PSX arbitration?+
Where an eligible broker-client dispute relating to a trade or transaction cannot be amicably settled, it may be referred to arbitration under Chapter 18 of the PSX Regulations.
08Does every complaint automatically become arbitration?+
No. Complaints may be considered or resolved through the applicable grievance or mediation process before formal arbitration, depending on the circumstances.
09What happens during arbitration?+
The matter is considered under the procedure prescribed in Chapter 18 of the PSX Regulations and the parties are provided an opportunity to present their case according to those rules.
10Can old claims be subject to limitation requirements?+
Yes. Chapter 18 of the PSX Regulations contains provisions concerning late claims. Clients should therefore raise disputes promptly and seek current guidance on the applicable limitation provisions.
11Why is prompt reporting important?+
Delay can impair investigation, evidence preservation and legal or regulatory remedies.
Broker Default Protection & CCPF
01What is the Centralized Customers Protection Compensation Fund (CCPF)?+
CCPF is the centralized customer-protection compensation mechanism established under the applicable regulatory framework to compensate eligible customers of a stock broker declared defaulter, subject to admitted claims, limits and procedures.
02Is CCPF the same as insurance against investment losses?+
No. CCPF is not insurance against normal market losses, poor investment decisions or declines in share prices. It applies to eligible admitted claims arising in the context of a broker default under the governing framework.
03What is the current stated compensation limit?+
PSX currently states a maximum CCPF compensation amount of PKR 1,000,000 per claimant for an admitted claim, subject to the applicable rules and claim process. Investors should check the latest PSX rulebook and notices because regulatory limits can change.
04When does the CCPF claim process begin?+
The process is triggered when PSX declares a securities broker a defaulter and invites eligible customers to submit claims according to the prescribed procedure.
05Who decides whether a CCPF claim is admitted?+
Claims are processed and verified under the PSX default and compensation framework. Eligibility and admitted amounts depend on records, evidence and the applicable rules.
06Does CCPF mean I do not need to monitor my broker account?+
No. Investors should still reconcile trades, cash and securities, use CDC/NCCPL alerts and report discrepancies promptly.
07How can I reduce broker-custody risk?+
Use registered brokers, maintain proper records, monitor CDC/NCCPL alerts, consider available direct custody or settlement facilities where appropriate, and never allow unauthorized use of your account.
08What should I do if PSX declares my broker a defaulter?+
Follow PSX official notices immediately, preserve all statements and evidence, submit the prescribed claim within applicable deadlines and respond promptly to verification requests.
Restrictions, Freezes & Regulatory Actions
01Why might an account be restricted?+
Possible reasons include expired KYC documents, sanctions or compliance issues, regulatory directions, court orders, suspicious activity controls, settlement defaults, margin deficiency, deceased-account status, cybersecurity concerns or incomplete account information.
02Can the broker ignore a regulator's instruction?+
No. The company is required to comply with applicable lawful directions from relevant regulatory and judicial authorities.
03Can trading in a specific company be restricted by PSX?+
Yes. PSX may impose suspensions, market controls or other regulatory measures in accordance with its rules.
Account Closure
01Can I close my brokerage account?+
Yes, subject to completion of the prescribed closure process.
02What conditions normally need to be satisfied?+
The client generally needs to settle outstanding obligations, resolve open positions, transfer or dispose of remaining securities as required, clear pending charges, submit the prescribed request and complete verification.
03What happens to my remaining shares?+
They must be transferred or otherwise dealt with according to the client's valid instructions and applicable CDC/NCCPL procedures before final closure where required.
04What happens to my cash balance?+
Any legitimately payable residual balance is processed through the approved withdrawal or closure procedure after reconciliation and applicable obligations.
05Is closing my brokerage account the same as closing my UIN?+
No. A client code or brokerage-account closure and UIN status are distinct concepts within the capital-market infrastructure.
IPOs & New Issues
01What is an IPO?+
An Initial Public Offering is an offering through which securities of an issuer are offered to investors in accordance with the applicable public-offering framework.
02Can every IPO application receive shares?+
No. Allocation depends upon the offering terms and applicable allocation mechanism.
03Can an IPO price fall after listing?+
Yes. Market price after listing is determined by market conditions and can be higher or lower than the issue price.
04Should I read the prospectus?+
Yes. Investors should review the prospectus or offering document, risk factors, issuer information and terms before investing.
ETFs, REITs & Other Investment Products
01What is an ETF?+
An Exchange Traded Fund is an investment fund whose units trade on the stock exchange. An ETF normally seeks to provide exposure to an underlying index, basket or investment strategy and can be bought or sold through a brokerage account like other exchange-traded securities.
02How is an ETF different from buying one company’s shares?+
An ETF can provide exposure to multiple securities through one exchange-traded instrument, while buying an individual share exposes the investor directly to one company. ETFs still carry market, tracking, liquidity and other risks.
03What is NAV in an ETF?+
Net Asset Value represents the value of the ETF’s underlying assets minus liabilities, usually expressed on a per-unit basis. An ETF’s market price may trade above or below its NAV.
04What is indicative NAV?+
Indicative NAV is an intraday reference value designed to help investors compare the ETF’s market price with an estimate of its underlying value during trading hours, where such information is provided.
05What does a market maker do in an ETF?+
A market maker provides buy and sell quotations during the applicable market-making period in accordance with exchange requirements, supporting tradability and liquidity. This does not eliminate price or liquidity risk.
06Can an ETF be Shariah-compliant?+
Yes. An ETF can be Shariah-compliant where its structure and underlying constituents meet the relevant Shariah criteria. Investors should review the applicable offering document and current Shariah status.
07What is a REIT?+
A Real Estate Investment Trust is an investment structure that provides exposure to real-estate assets or projects under the applicable REIT regulatory framework. Listed REIT units, where available, can provide exchange-traded real-estate exposure.
08Are REITs risk-free because they are backed by property?+
No. REIT values can be affected by property prices, occupancy, financing costs, development risk, management performance, interest rates, liquidity and broader market conditions.
09What is a Sukuk?+
Sukuk are Shariah-compliant investment certificates structured around permissible assets, rights or transactions rather than conventional interest-bearing debt. Product terms and risks vary.
10What should I read before buying an ETF, REIT or Sukuk?+
Review the offering document or prospectus, investment objective, underlying assets, fees, liquidity, risks, distribution policy, Shariah status where relevant and the latest issuer or fund disclosures.
Shariah-Compliant Investing
01Can I invest in Shariah-compliant securities on PSX?+
Yes. PSX provides access to Shariah-compliant shares and other eligible instruments. Investors should rely on the latest official Shariah-compliant lists and index information because classifications can change.
02What is the KMI-30 Index?+
KMI-30 is a PSX Islamic index that tracks selected liquid Shariah-compliant companies under its applicable methodology.
03What is the PSX-KMI All Share Index?+
It is an index comprising Shariah-compliant companies listed on PSX according to the applicable screening methodology.
04Does being in a Shariah index mean a company will always remain Shariah-compliant?+
No. Shariah status is reviewed periodically and can change as financial ratios, business activities or the applicable screening outcome changes.
05What should I do if a security I own becomes non-compliant?+
Investors following Shariah principles should consult the latest official PSX/SECP Shariah guidance and, where necessary, a qualified Shariah adviser regarding disposal and purification requirements.
06What is purification in Shariah investing?+
Purification generally refers to dealing with the non-permissible portion of income associated with an investment according to applicable Shariah guidance. The required treatment depends on the instrument and current guidance.
07Is every dividend from a Shariah-compliant company automatically fully permissible?+
Not necessarily. Investors following Shariah principles should review the applicable purification information and current guidance for the relevant security.
08Can a Shariah-compliant company later be removed from a Shariah index?+
Yes. Recomposition and periodic screening can change index constituents and Shariah classification.
09Are there Shariah-compliant ETFs or Sukuk on PSX?+
PSX provides Shariah-compliant investment instruments, including Shariah-compliant ETFs and Sukuk where listed or available under the applicable framework.
10Should I rely on social media to determine Shariah status?+
No. Use current official PSX or relevant authorized Shariah-compliance information and obtain qualified advice where needed.
Financing & Leveraged Products
01What are leveraged-market products?+
Pakistan's capital market may provide regulated leverage or financing mechanisms under NCCPL or PSX rules.
02Are financing products suitable for everyone?+
No. They involve additional cost, margin requirements and increased risk.
03Can financing costs reduce my profit?+
Yes. Financing charges and transaction costs affect net investment returns.
04Can leveraged positions be liquidated?+
Positions may become subject to risk-management action where required margin or obligations are not maintained.
Overseas Pakistanis — RDA & Roshan Equity Investment
01What is a Roshan Digital Account (RDA)?+
Roshan Digital Account is a banking framework that enables eligible non-resident Pakistanis to access specified banking and investment opportunities in Pakistan through participating banks, subject to applicable State Bank of Pakistan and other regulatory requirements.
02What is Roshan Equity Investment (REI)?+
Roshan Equity Investment is the capital-market facility through which eligible non-resident Pakistanis can invest in PSX-traded instruments through the Roshan Digital Account framework and a designated securities broker.
03Can an overseas Pakistani invest in PSX through an RDA?+
Yes, eligible non-resident Pakistanis may invest in the Pakistan capital market through the Roshan Equity Investment framework, subject to the current RDA/REI process, participating institutions and regulatory requirements.
04How does an RDA client select a broker?+
The investor selects from designated brokerage houses available through the relevant RDA or REI process. The selected broker performs the required onboarding, KYC/CDD and account-opening steps applicable to the investor.
05Does an RDA investor still require a UIN?+
Yes. The capital-market onboarding process includes creation or linking of the investor’s UIN through the applicable NCCPL framework.
06Can RDA investors buy only ordinary shares?+
No. The available investment universe may include conventional and Shariah-compliant securities and other eligible exchange-traded instruments, subject to the prevailing RDA/REI framework and product availability.
07Can funds and investment proceeds be repatriated?+
Repatriation is governed by the Roshan Digital Account and applicable banking, foreign-exchange, tax and capital-market rules. Investors should confirm current procedures with their participating bank and broker.
08Are tax rules different for non-resident investors?+
Tax treatment can depend on residency status, instrument and prevailing law. Non-resident investors should obtain current tax information and, where necessary, professional tax advice.
09What documents are needed for an RDA/REI investor?+
Requirements are determined by the participating bank, broker and current regulatory framework. Digital KYC information may be shared through the prescribed process, with additional information requested where required.
10Is RDA the same as a normal resident brokerage account?+
No. Both provide investment access, but the onboarding, banking, foreign-exchange and repatriation framework for non-resident Pakistanis differs from a conventional resident brokerage relationship.
Customer Support
01What matters can Customer Support handle?+
Customer Support may assist with account inquiries, statement requests, account updates, online-access issues, deposit or withdrawal status, trade-confirmation queries, corporate-action questions, account-opening status and routing complaints to the appropriate department.
02Can Customer Support change an executed trade?+
No. Validly executed trades cannot simply be altered through a customer-service request.
03How should urgent trading matters be communicated?+
Use the company's officially authorized trading or order channel rather than general website support.
04Why may Customer Support ask security questions?+
Verification protects clients from unauthorized disclosure or instructions.
Department Directory
01Which team handles Account Opening / KYC?+
New accounts, documentation, CKO/KYC, client-profile creation and account activation are handled through the account-opening and KYC function.
02Which team handles Compliance / AML?+
KYC review, AML/CFT, sanctions screening, regulatory restrictions, suspicious activity controls and compliance matters are handled by Compliance.
03Which team handles Trading?+
Order placement, execution queries, market activity and authorized trading channels are handled by Trading.
04Which team handles Online Trading / IBTS?+
Login access, password or reset issues, online order problems and technical trading access are handled by the relevant online-trading or IT support function.
05Which team handles Settlement?+
Trade obligations, T+1 settlement, deliveries, receivables and settlement discrepancies are handled through Settlement.
06Which team handles Accounts / Finance?+
Client ledgers, deposits, withdrawals, reconciliations and brokerage-related financial entries are handled by Accounts or Finance.
07Which team handles CDC / Custody?+
Sub-accounts, securities balances, movements, transfers and custody-related matters are handled through the CDC or custody function.
08Which team handles NCCPL / UIN?+
UIN, settlement information, centralized KYC coordination and related NCCPL processes are handled by the relevant operations or compliance function.
09Which team handles Corporate Actions?+
Dividends, bonus shares, rights and issuer-entitlement inquiries are handled through Corporate Actions or Operations.
10Which team handles Tax?+
CGT-related records, withholding entries and tax information available through the brokerage or NCCPL framework are handled through the relevant finance or operations function.
11Which team handles Risk Management?+
Exposure limits, margin deficiencies, collateral and risk restrictions are handled by Risk Management.
12Which team handles Research?+
Market research, company analysis, economic analysis and investor information, where provided, are handled by Research.
13Which team handles IT / Information Security?+
System access, technical incidents, cyber alerts and security controls are handled by IT or Information Security.
14Which team handles Investor Grievances?+
Complaints, disputes, investigations and regulatory escalation are handled through the designated grievance or compliance process.
15Which team handles Account Closure?+
Final reconciliation, asset or fund transfer and closure processing are handled by the relevant operations and account-maintenance teams.
A.L.I.N.A. Website Assistant
01Can A.L.I.N.A. execute a trade for me?+
A.L.I.N.A. should only execute or transmit trading instructions where Javed Iqbal Securities (Pvt) Ltd. has specifically implemented an authorized, authenticated and regulatory-compliant trading interface. General website chat should not be treated as an order-placement channel.
02Can A.L.I.N.A. tell me what shares to buy?+
A.L.I.N.A. may provide educational, research or market information within services authorized by Javed Iqbal Securities (Pvt) Ltd. Any market view remains subject to risk and should not be regarded as a guarantee of return.
03Can I give A.L.I.N.A. my password or OTP?+
No. Never disclose trading passwords, bank passwords, PINs or OTPs through a chatbot.
04Can A.L.I.N.A. tell me my account balance?+
Only where the user has securely authenticated through an approved system and the functionality has been formally integrated with the company's authorized back-office infrastructure.
05Can A.L.I.N.A. access my personal account simply because I give my CNIC?+
No. Identity verification and secure authentication are required before confidential account information should be disclosed.
06Can A.L.I.N.A. guarantee a stock recommendation?+
No.
07Can A.L.I.N.A. handle complaints?+
It can collect or guide a client through preliminary complaint information if the company implements that function, but formal complaints should be registered through the company's approved grievance procedure.
08Can A.L.I.N.A. explain PSX terminology?+
Yes. It can be used as an investor-education assistant for topics such as UIN, CDC, NCCPL, settlement, corporate actions, account opening, market terminology and company procedures.
Regulatory & Legal
01Does this FAQ replace my account agreement or PSX rules?+
No. This FAQ provides general information. It does not replace the executed Account Opening Form, Standardized Account Opening Form requirements, client agreements, tariff or commission schedules, risk disclosures, PSX Regulations, NCCPL Regulations, CDC Regulations, SECP requirements, applicable tax legislation or any subsequent regulatory amendment.
02What happens if this FAQ conflicts with a regulation or law?+
The applicable legal, regulatory, exchange, clearing, depository or contractual requirement will prevail.
03How often should this FAQ be reviewed?+
It should be reviewed at least annually and immediately following any material regulatory or operational change affecting PSX regulations, SECP requirements, NCCPL or CDC regulations, settlement cycles, KYC or AML/CFT, tax treatment, payment arrangements, commissions, online trading, complaints, cybersecurity or company contact information.
